Welcome to Nexus Park BD. We always aim to provide you with high-quality gadgets and accessories. However, if you receive a faulty or damaged product, our Return & Replacement Policy ensures a smooth resolution.

1. Eligibility for Return/Replacement

• • Products are eligible for replacement only if found defective or damaged at the time of delivery.

• • You must report the issue within 48 hours of receiving the product.

• • Products must be unused, in original packaging, and with all tags intact.

2. Non-Returnable Items

• • Products damaged due to customer mishandling or improper use.

• • Accessories, cables, or small parts not covered by warranty.

• • Items without proper proof of purchase or unboxing video evidence (if requested).

3. Return Process

• • Contact our support team at nexusparkbd.com@gmail.com or message our Facebook page.

• • Provide order number, issue details, and clear images/video of the defect.

• • After review, our team will guide you through the replacement process.

4. Replacement Timeline

• • Once approved, replacement processing takes 3–7 working days depending on product type and stock availability.

5. Refund Policy

• • No cash refund is available.

• • Only replacement or store credit will be provided in valid cases.

6. Courier Responsibility

• • Nexus Park BD is not responsible for delays, lost parcels, or damage caused by third-party courier services.

7. Policy Rights
Nexus Park BD reserves the right to reject any return/replacement request that does not meet the above conditions.

                         For any queries, please contact us at: Phone +880 9638-291272 , Email: nexusparkbd.com@gmail.com